Privacy Policy

Statistical analysis of website visits

During your visit to the Platform, Clever Cloud Morocco collects data necessary to detect anomalies, to track visits to the various pages and components of the Platform, to verify the suitability of the content to the expectations of our visitors and users, and to optimize the performance of the website and the Platform.

These data strictly necessary for the proper administration of the Platform include:

• The first half of your IP address (e.g. 192.168.xxx.xxx);
• The version of your browser;
• Your operating system (e.g. Windows, Mac OS, Linux…);
• The type of terminal (e.g. telephone, computer…) and its screen resolution;
• The URL of the pages you visit or the type of action you take;
• A pseudonymous identifier.

They are kept and processed for 180 days within the Matomo Analytics tool hosted on its own servers by Clever Cloud Morocco, and are therefore not shared with third parties. If you do not wish to have your visits recorded, you can refer to the following instructions:

This processing is carried out on the basis of the legitimate interest of Clever Cloud Morocco to analyze the traffic of its website (Law 09-08 on the Protection of Personal Data).

Platform security, error management and access logging

In order to secure the Platform, in particular by detecting attempted intrusions, fraud, illicit copying of content or denial of service attacks, and to detect any anomalies in the operation of the Platform, Clever Cloud Morocco implements technical processes requiring the processing of personal data such as:

• Your IP address;
• The User Agent of your browser;
• Your login and passwords;
• The source code of your Applications (e.g. for automated malware detection);
• A log of your activities and events on the Platform (such as system error logs).

These processing operations are carried out on the basis of Clever Cloud Morocco's legitimate interest in securing its services and the data of its Customers, and ensuring the proper functioning of the Platform (Law 09-08 on the Protection of Personal Data).

In addition, in order to comply with its legal obligations to retain connection data, Clever Cloud Morocco retains for 1 year the aforementioned data related to your content (source code) creation, modification or deletion operations. The Customer is reminded that it is up to him to collect and retain the connection data related to the contents of his own customers, in accordance with his own legal obligations.

Administration and billing of your customer account

When you register on the Platform and use it, you may provide Clever Cloud Morocco with data associated with your customer account such as:

• Your name;
• Your marital status;
• Your e-mail address;
• Your phone number;
• Your mailing address;
• Your login;
• The organizations to which you are attached;
• Your applications and associated data.

This data is kept for the duration of the Contract between you and us (based on Law 09-08 on the Protection of Personal Data) for the purpose of managing and securing your customer account, as well as for billing our services. They may also be kept beyond this date, until the expiry of the retention periods imposed by our legal and regulatory constraints (on the basis of Law 09-08).

The password associated with your login is never stored in clear text by Clever Cloud Morocco and you will never be asked for it anywhere other than on the interface that allows you to login to the Platform, exclusively from the Clever Cloud Morocco website. You have the possibility to activate the two-factor authentication to reinforce the security of the access to your account. Clever Cloud Morocco encourages you to activate it to limit the risk that third parties fraudulently access your data.

The banking information you enter during a payment is processed exclusively by the Clever Cloud Morocco partner you choose at the time of payment:

• Stripe, whose privacy policy is available at: https://stripe.com/privacy
• Paypal, whose privacy policy is available at: https://www.paypal.com/fr/webapps/mpp/ua/privacy-full

Technical and commercial support

In order to respond to requests for technical or commercial assistance from its Customers, Clever Cloud Morocco may process the following data on the basis of the performance of the contract between you and Clever Cloud Morocco (Law 09-08 on the Protection of Personal Data):

• Your IP address;
• The organizations to which your account is attached;
• Your email address;
• Your phone number;
• The content of your messages;
• The date and time of your last activity.

Clever Cloud Morocco shares this data with its partner Crisp, exclusively for the purpose of processing your support request, whose Privacy Policy is available at https://crisp.chat/fr/privacy/

In this context, Clever Cloud Morocco deploys a messaging tool integrated to the Platform, requiring the installation on your browser of Crisp cookies. These cookies are necessary to restore chat sessions with the technical support team and to maintain the continuity of exchanges during your navigation in our pages. These cookies are kept under the conditions explained in Crisp's privacy policy.

If you call the hotline, your phone number is retained while we process your request. The data is shared with our voice server provider Twilio, whose privacy policy is available at https://www.twilio.com/legal/privacy

Processing of applications (recruitment)

For its recruitment activities, on the basis of the need to process your applications (Law 09-08 on the Protection of Personal Data) Clever Cloud Morocco must process the personal data that you provide in the process of your application, such as your full name, date of birth, addresses, telephone contact details, resumes, emails, dates and results of interviews, salary expectations,…

This data is kept for the time necessary to process your application and at the latest 12 months from the last contact, unless you authorize otherwise. It will not be passed on to third parties without your permission. If you apply from a third party service, you must read and agree to the service's privacy policy.